An Incoming Request for Troubleshooting Advice
I recently received the following via email. I responded, but never heard back. Hopefully the information will be of use to others…
Hi, Found your name on the web when I was looking at some stuff on slashdot and I thought maybe you might have a moment to point me in the right direction.
I have a custom app which I have zero access to in terms of the developer. When the app was run on new hardware, a few users would periodically get a bizarre error, but never on their old hardware. Main difference seems to be core 2 duo on the new laptops.
Anyway, this error causes a total reset of the internal windows database system used by the app and then there’s an error in msvcr80.dll. Is there a way I can tell from the data below what routine went bad in that module? I could at least then tell the guy who guards the gates to tell the developer a little bit more. At this point the “guard” is convinced it is just because the dll is not the latest version. I think it is probably not that simple.[app].exe signature
Appname [app].exe App. Ver. 0.0.0.0
…
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Written by «/\/\Ø|ö±ò\/»®© on June 15th, 2007 with no comments.
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