Guidance and Tools to Help Manage a Windows Vista Desktop Service
Hi,
I’m Jeremy Chapman and I try to make the lives of IT staff and management easier by creating free Solution Accelerator tools and guidance for challenging IT projects and services. We’ve just released the another piece in a great lineup of Solution Accelerator offerings for Windows Vista, the Windows Vista Service Life-Cycle Management guide. This is the newest addition to our Windows Vista accelerators, including the Windows Vista Hardware Assessment, Business Desktop Deployment (BDD) 2007, Windows Vista Security Guide and the Data Encryption Toolkit for Mobile PCs.
In my consulting days before joining Microsoft, I used to help companies achieve ISO certifications and what I always preferred was seeing actual service and management recommendations and sample deliverables required to achieve the certification, as opposed to a list of requirements. This guide is great because it makes all the concepts you read about in the Microsoft Operations Framework (MOF), ITIL and ISO real for your daily operations. Instead of just describing theories about how things ought to be run, it gives you implementer guidance according to roles in the IT department and gives you samples to use (see below)
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Written by Jeremy on August 23rd, 2007 with no comments.
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