Motion Case Studies: The New Jersey Motor Vehicle Commission – Not your ordinary DMV
The NJMVC is the first government agency in New Jersey to use pen tablet PCs
The Background:
The New Jersey Motor Vehicle Commission (NJMVC) aims to be the model for excellence in motor vehicle services.
Long waits and slow service are never fun, but many customers have come to accept it as a fact of life when visiting their local motor vehicle departments around the country.
In 2003, the NJMVC began overhauling its operations and image in an effort to better serve customers. One critical tool it’s using to improve the customer experience is tablet PCs from Motion Computing. The point-of-entry service made possible by tablet PCs has made a major impact on the way the Commission serves customers.
The Challenge:
The NJMVC made the decision to deploy the tablets in three areas: driver license renewal, new driver licensing, and vehicle inspections.
For years, customers waited in line for hours, only to find out that they didn’t have the appropriate identification. Following the enactment of New Jersey’s Motor Vehicle Security and Customer Service Act in 2003, the newly created Motor Vehicle Commission began requiring new and renewing drivers to produce six points of identification in order to obtain a digital driver license.
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Written by bardissi on September 12th, 2007 with no comments.
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