As you already know, on August 7th we made Windows 7 RTM available to our Volume License (VL) customers who have Software Assurance (SA). Windows Server customers are able to download 2008 R2 as of August 14th and on September 1st, we announced VL customers without SA are able to purchase Windows 7 through Volume Licensing. With this broad availability to our business customers, I want to share TCO (“total cost of ownership”) data from early adopters, some feedback from enterprise customers, and advanced companion tools and applications to enable the best experience as businesses deploy Windows 7. We have a lot going on, so read on for all the details.
To support early migration to Windows 7, today we announced on the MDOP Team Blog that we will be releasing Microsoft Desktop Optimization Pack (MDOP) 2009 R2 in late October 2009, which I’ll also talk more about in a bit.
Deployments are happening right now and your company can begin deployment as well! Several of our early adopters are already having great success with Windows 7. I thought I would share some of the TCO findings from studies of three enterprise customer deployments. Customers involved in the studies were:
- Baker Tilly (Professional Services - UK): 2,200 users
- City of Miami (Local Government - US): 2,235 users
- Getronics (IT Services - Netherlands): 14,300 users
Some of the key TCO findings from the studies include:
- Direct cost savings of IT labor dedicated to PC management are expected to be in the range of $89-160 per PC annually. That means IT Pros are saving up to two hours per desktop annually. For companies with several thousand PCs, this frees up a lot of valuable time, allowing IT departments to focus on more mission critical efforts and support their business more efficiently.
- Overall, the $70-$160 in savings per PC annually represents reduction of IT labor costs ranging from a 10-20%. For example, Baker Tilly has been able to re-focus their IT force on strategic projects and estimates they’ll save 18% on PC management costs.
- Companies are realizing power savings with Windows 7 that add to the direct savings in IT Labor. For example, the City of Miami estimates their expected power savings alone ($54 per PC per year) justifies their Windows 7 deployment.
- City of Miami also expects to save big on service desk costs. Previously, the city IT staff had to physically travel to the PC user’s location to resolve support issues. Windows 7 has advanced capabilities such as Remote Desktop, which now help the IT staff to diagnose and resolve issues remotely, saving both travel time and end-user downtime. Built-in features like the Problem Steps Recorder (PSR) have been described as a “nugget of gold in the operating system.” Specifically, PSR helps users communicate problems to the service desk, reducing the need to dispatch technicians to user locations by as much as 90%.
These TCO studies represent a few of our Windows 7 customers. You can find out more by reading the full TCO studies. Here is what other early deploying customers are saying about savings and overall value:
Gokboru Kilic, Client Systems Professional, Turkcell:
We expect support costs to drop by 20 percent with Windows 7.
Andreas Viehauser, Head of Client and Software Management, Raiffeisen Informatik:
We are able to deploy to different computer devices using the same image file—helping reduce deployment time by 60 percent. What used to take three and a half hours now takes as little as one hour.
Miguel Lopez, Project Manager, F. Hoffman LaRoche:
With Group Policies and Windows 7, we’ll have more granular control over our computers and can more easily enforce how we govern our IT environment.
Henk Siereveld, Global IT Director, Bugaboo:
Our users love Windows 7. It provides an easier way of working, the interface is attractive, and it offers more functionality than our prior operating systems.
Mark McBeth, Vice President of IT, Starwood Hotels & Resorts: From an IT perspective, we’ve received positive feedback on the performance and stability. For us, those are the very first things we look for in an OS for Sheraton.
John McConeghey, IT Manager, Pella
We opted to roll out Windows Server 2008 R2 in tandem with Windows 7 because there are synergies that we gain by deploying the two products together.
Similarly, customers who have deployed App-V from MDOP are also seeing significant savings. Our recent App-V Cost Reduction Study shows Microsoft App-V is THE desktop virtualization product that delivers immediate savings on the desktop. App-V is estimated to provide an annual savings of $156 in hard costs and $125 in user productivity, yielding a total savings of up to $280 per PC annually.
We are happy to see so much excitement from early Windows 7 adopters, showing the real value Windows 7 provides enterprises. We recently asked Forrester to take a closer look at a broad set of enterprise customers to understand the real challenges of enterprises today and what is most important to them. Forrester surveyed over 318 senior IT decision makers and C- level IT executives in the US, Germany and Japan, with 78% of the respondent companies having over 500 PCs.
Key findings from their survey include:
- For 87% of companies, controlling costs is a critically or very important business priority.
- For 84% of companies, improving employee productivity is a critically or very important business priority.
- For 54% of companies, improving employee mobility is a critically or very important business priority.
- For 86% of companies, security is a critically or very important technology initiative.
As such - mobility, employee productivity and security requirements are surfacing as central challenges to the customer’s experience:
These companies support on average 174 Branch offices each; with only 38% of employees on average working in HQ; with 20% of the branch office workers dissatisfied with their access to corporate data.
- 68% of the companies struggle with the inability to manage PCs when those are not physically connected to the corporate network.
- 10% of the helpdesk calls are VPN-related.
- 23% of the helpdesk calls being related to users needing to install applications to do work and 14% of helpdesk calls are caused by users corrupting their systems by installing unauthorized software – overall an industry concern over malware management.
The study confirmed the real challenges of enterprises today which increase companies’ costs each year. With Windows 7 and MDOP, we developed Windows Optimized Desktop to target challenges to help address the customer’s most critical needs. It’s important to note that customers who deploy Windows 7 and MDOP with their existing server infrastructure will be able to expect significant value, user productivity, stronger data protection, and security and PC management. They can also expect automation improvements that can help them save costs and improve efficiency. The great news for customers here is that they do not have big dependencies on other deployment initiatives before they can realize the benefits of their Windows 7 deployment. However, if customers choose to deploy Windows Server 2008 R2 with Windows 7, they can expect even greater cost savings, reduced complexity and increased user productivity.
We also continue to innovate on MDOP to ensure it serves as a valuable enabler to the deployment and management of Windows 7. As I already mentioned, we’ll be releasing MDOP 2009 R2 in late October. MDOP 2009 R2 will add Windows 7 support for all of the tools except MED-V, which will support Windows 7 in the first quarter of calendar year 2010 via MED-V 1.0 SP1. I recommend reading the MDOP Team Blog for more information on MDOP 2009 R2.
Furthering our efforts help companies deploy Windows 7, we recently announced the availability of the Microsoft Deployment Toolkit (MDT) 2010. MDT 2010 is optimized to support Windows 7 and Windows Server 2008 R2 deployments, and has built-in capabilities to support customers migrating from Windows XP to Windows 7.
With the release of both MDOP 2009 R2 and MDT 2010, and other resources available on the TechNet and Springboard websites, customers can feel confident about the deployment support available for Window 7.
Now is the time to begin testing and deploying Windows 7 with MDOP and Windows Server 2008 R2!
