Troubleshooting client self-update issues疑难解答客户端自我更新问题
Troubleshooting client self-update issues 疑难解答客户端自我更新问题
If the client self-update does not work automatically, use the following suggestions to troubleshoot the problem. 如果客户端自我更新不会自动工作，请使用下面的建议来解决所遇到的问题。
How to differentiate between the SUS client and WSUS client 如何区分SUS的客户端和WSUS客户端
Use the Automatic Updates user interface (UI) to differentiate between the SUS and WSUS clients. 使用自动更新用户界面（ UI ） ，以区分SUS和WSUS客户端。 The following illustrations show the user interface of the SUS and WSUS clients. 下面的插图显示用户界面的SUS和WSUS客户端。
Verify that the client software in your organization can self-update 验证客户端软件在您的组织可以自我更新
Some computers might already have the WSUS client installed. 有些电脑可能已经有WSUS的客户端安装。 Other computers might have a version of Automatic Updates that is incapable of performing self-update. 其他电脑可能有一个版本的自动更新是无法表演的自我更新。 For more information see 如需更多信息，请 Deploying Microsoft Windows Server Update Services . 部署Microsoft Windows服务器更新服务。 If the clients in your organization are capable of and require self-update, but are still not self-updating, see the next section. 如果客户在您的组织能力，并要求自我更新，但仍然没有自我更新，请参阅下一节。
Verify that the SUS clients are pointed to the WSUS server 验证该SUS的客户端指出，该WSUS服务器
If you have the WSUS client installed but the client computer is pointed to a SUS server, Automatic Updates falls into legacy mode and the client computer uses the SUS client user interface. 如果您有WSUS的客户端安装，但用户端电脑是指出一个SUS服务器，自动更新属于遗产的模式和客户端计算机使用SUS的客户端的用户界面。 In this case you need to redirect the computer away from the SUS server to get the WSUS client to function. 在这种情况下你需要重定向计算机远离SUS服务器得到的WSUS客户端的功能。 When you point Automatic Updates away from the SUS server, it automatically comes out of legacy mode and the new client user interface appears. 当您指向自动更新远离SUS服务器，它会自动出来的遗留模式和新的客户端的用户界面出现。
If your client computers are pointed to the WSUS server and you do not see the WSUS client user interface shown above, see the next section. 如果您的用户端电脑指出，该WSUS服务器和你不请参阅WSUS客户端的用户界面如上所示，见下一节。
Check for the selfupdate tree on the WSUS server 检查为selfupdate树就WSUS服务器
WSUS uses IIS to automatically update most client computers to the WSUS-compatible Automatic Updates. WSUS的用途，非法入境者，以自动更新最客户端计算机向的WSUS兼容的自动更新。 To accomplish this, WSUS Setup creates a virtual directory named Selfupdate, under the Web site running on port 80 of the computer where you install WSUS. 要做到这一点， WSUS的安装程序会创建一个虚拟目录名为selfupdate ，根据网站上运行的端口80的计算机上安装的WSUS 。 This virtual directory, called the self-update tree, holds the latest WSUS client. 这个虚拟目录，所谓的自我更新树，拥有最新的WSUS客户端。 For this reason, you must have a Web site running on port 80, even if you put the WSUS Web site on a custom port. 基于这个原因，你必须有一个网站上运行的端口80 ，即使你把WSUS的网站上自定义端口。 The Web site on port 80 does not have to be dedicated to WSUS. 该网站80端口上，并不一定要专门到WSUS 。 In fact, WSUS only uses the site on port 80 to host the self-update tree. 事实上，在WSUS的只使用网站上的端口80的东道国自我更新树。
To ensure that the self-update tree is working properly 以确保自我更新树是否工作正常
- Confirm that there is a Web site set up on port 80 of the WSUS server. 确认是有一个网站，成立了80端口上的WSUS服务器。
- Type the following at the command prompt of the WSUS server: 键入以下在命令提示符下的WSUS服务器：
cscript WSUSInstallationDrive :\program files\microsoft windows server update services\setup\InstallSelfupdateOnPort80.vbs cscript wsusinstallationdrive ： \程式档案\的Microsoft Windows Server更新服务\设置\ installselfupdateonport80.vbs
- If you have WSUS client self-update running on port 80 of the WSUS server, see the next section. 如果您有WSUS的客户端自我更新上运行的端口80的WSUS服务器，请参阅下一节。
Check IIS logs on the WSUS Server 检查IIS日志就WSUS服务器
Check the IIS logs on the WSUS server. 检查IIS日志就WSUS服务器。 IIS logs are typically located in %windir% \system32\LogFiles\W3SVC1 for the default Web site. IIS日志通常位于中的％ windir ％ \ system32 \日志文件\ w3svc1为预设的网站。 If you copied the Wutrack.bin file to the \InetPub\wwwroot folder on the WSUS server when you set up client self-update, you can open the IIS logs and search for Wutrack.bin to attempt to locate error messages about why self-update is failing. 如果您复制wutrack.bin文件到\ Inetpub \ Wwwroot文件夹就WSUS服务器当您设定客户端自我更新，您可以打开IIS日志和搜索wutrack.bin试图找出错误讯息，为什么自我更新是失败。 Typical errors might be 404 (file not found) 401/403 (authentication/access), and 500 (Internal server error). 典型的错误，可能是404 （找不到文件）四百零三分之四百零一（验证/接入） ，和500 （内部服务器错误） 。 Use IIS Help to troubleshoot any problems found in the IIS logs. 使用IIS的帮助来解决任何问题，发现在IIS日志。
If you have installed Windows® SharePoint® Services on the default Web site in IIS, configure it to not interfere with Self-update 如果您已安装的Windows ®的SharePoint ®服务的默认Web站点在IIS中，设定它不会干预与自我更新
If you install Microsoft Windows Sharepoint Services on the same server that is running WSUS, you might get the following issues: 如果您安装Microsoft Windows SharePoint Services在同一台服务器上正在运行的WSUS ，你可能会得到下列问题：
- An "Access denied" message appears when Automatic Updates tries to update itself, and the latest Automatic Updates will not be running. “拒绝访问”的讯息时，会出现自动更新尝试更新本身，以及最新的自动更新将不会运行。
- On the Home page, a message appears warning you that the SelfUpdate service is not available. 在首页 ，显示一条消息，警告您认为selfupdate服务不可用。
If client computers are not running the WSUS-compatible version of Automatic Updates, they will not be able to receive updates through WSUS. 如果用户端电脑没有运行的WSUS兼容版本的自动更新，他们将无法得到最新的通过WSUS的。
To resolve this issue 要解决这个问题
- Grant Anonymous access (Anonymous Auth) to the Default Web site, ClientWebService and Selfupdate v-roots in IIS. 授予匿名访问（无名氏权威性） ，以默认的Web站点， clientwebservice和selfupdate V型植根于非法入境者。
- Exclude specific requests from being intercepted by the Windows Sharepoint Services ISAPI DLL by doing the following: 排除特定的请求被截获的Windows SharePoint Services的ISAPI DLL的做法如下：
- Open the Windows Sharepoint Services Central Administration Site (click Start , point to Administrative Tools , and then click Sharepoint Central Administration ). 打开Windows SharePoint Services管理中心网站（单击开始 ，指向管理工具 ，然后单击SharePoint管理中心 ） 。
- Click Virtual Server Configuration , and then click Configure Virtual Server Settings . 单击虚拟服务器配置 ，然后单击配置虚拟服务器设置 。
- Click Default Web Site . 单击默认Web站点 。
- Click Virtual Server Management , and then click Define managed paths . 单击虚拟服务器管理 ，然后单击定义管理路径 。
- In the Add a new path box, set the type to excluded path. 在添加了一条新路方块中，设定的类型，以排除的路径。 Under Path , type the following: 根据路径 ，键入以下内容：
"/iuident.cab" “ / iuident.cab ”
"/wutrack.bin" “ / wutrack.bin ”
"/clientwebservice" “ / clientwebservice ”
"/Selfupdate" “ / selfupdate ”
- Open the Windows Sharepoint Services Central Administration Site (click Start , point to Administrative Tools , and then click Sharepoint Central Administration ). 打开Windows SharePoint Services管理中心网站（单击开始 ，指向管理工具 ，然后单击SharePoint管理中心 ） 。
Check network connectivity on the WSUS client computer 检查网络连接上的WSUS客户端计算机
Check network connectivity on the WSUS client computer. 检查网络连接上的WSUS客户端计算机。 Use Internet Explorer to determine if self-update files on the WSUS server are accessible to the client computer. 使用Internet Explorer ，以确定是否自我更新文件对WSUS服务器上查阅到客户端计算机。 If you perform the following procedure and are prompted to download or open the files, you have verified network connectivity. 如果您执行下列程序，并提示下载或打开文件，您已验证的网络连接。 It is not necessary to save or open the files. 这是没有必要的储存或开启档案。 You cannot self-update Automatic Updates this way. 你不能自我更新自动更新这种方式。 If you do not have access to these files, troubleshoot network connectivity between the WSUS client computer and the WSUS server. 如果您没有访问这些文件，解决网络连接之间的WSUS客户端计算机和WSUS服务器。
To check network connectivity on the WSUS client computer 检查网络连接上的WSUS客户端计算机
- Click Start , and then click Run . 单击开始 ，然后单击运行 。
- In the Open box, type iexplore and then press ENTER 在打开框中，键入iexplore然后按下ENTER
- In the Internet Explorer Address bar, type: 在Internet Explorer 的地址栏中，键入：
http:// WSUSServerName /iuident.cab 的http:// wsusservername / iuident.cab
where WSUS server name is the name of your WSUS server. 那里的WSUS服务器名称是您想要的名称WSUS服务器。 Ensure that you are prompted to download or open Iuident.cab. 确保您提示下载或打开iuident.cab 。 This verifies network connectivity from the WSUS client and the availability of the Iuident.cab file on the WSUS server. 这验证了网络连接，从WSUS的客户端和供货的iuident.cab文件在WSUS服务器。
- If there are any boxes prompting you to download or save, click Cancel . 如果有任何框提示您下载或保存，请单击取消 。 In Internet Explorer Address bar, type: 在Internet Explorer 的地址栏中，键入：
http:// WSUSServerName /selfupdate/AU/x86/ osvariable / languagevariable /wuaucomp.cab 的http:// wsusservername / selfupdate/au/x86 / osvariable / languagevariable / wuaucomp.cab
where WSUSServerName is the name of your WSUS server and where osvariable is a variable indicating the operating system of the client computer. 凡wsusservername的名称是您的WSUS服务器，而osvariable是一个变数，显示操作系统的用户端电脑。 The possible variables for osvariable are NetServer, W2K or XP, and where languagevariable is a variable indicating the language of the operating system of the client computer. 可能的变数osvariable是netserver ， w2k或XP ，并在languagevariable是一个变数，显示语言的操作系统，用户端电脑。 The possible variables for oslanguage are based on the standard 2- to 4-letter language abbreviations. 可能的变数oslanguage是基于标准2 -4个字母的语言缩写。 For example, here is a URL for a client computer running an English version of Windows XP: 举例来说，这里是一个网址，为用户端电脑上运行的英语版的Windows XP ：
http:// WSUSServerName /selfupdate/AU/x86/XP/EN/wuaucomp.cab 的http:// wsusservername / selfupdate/au/x86/xp/en/wuaucomp.cab
- Ensure that you are prompted to download or save Wuaucomp.cab. 确保提示您下载或保存wuaucomp.cab 。 This verifies network connectivity from the WSUS client and the availability of the Iuident.cab file on the WSUS server. 这验证了网络连接，从WSUS的客户端和供货的iuident.cab文件在WSUS服务器。 If you are prompted to save or download both of these files, see the next section. 如果提示您保存或下载这两个文件，请参阅下一节。
Check logs on the SUS client computer 检查记录上的SUS客户端计算机
Check the %windir% \windows update.log on the client computer to see if there has been any activity or any attempts to contact the server. 检查的％ windir ％ \的Windows update.log在用户端电脑上，看看是否有任何活动或任何企图与服务器联系。 Check the %systemdrive% \program files\windowsupdate\v4\urllog.dat file on the client computer for cached server pingbacks if the client computer has not been able to communicate with the server. 检查在％ SystemDrive ％ \程序文件\ windowsupdate \ V4的\ urllog.dat文件在用户端电脑上为快取伺服器pingbacks如果用户端电脑一直未能与服务器通信。
These files are hidden by default. 这些文件默认为隐藏。 Use the following procedure to display hidden files and folders in Windows Server 2003. 使用下列程序来显示隐藏文件和文件夹在Windows Server 2003 。
To display hidden files and folders on Windows Server 2003 要显示隐藏文件和文件夹在Windows Server 2003
- In Control Panel, open Folder Options . 在控制面板中，打开文件夹选项 。
- On the View tab, under Hidden files and folders , click Show hidden files and folders . 在查看选项卡上，下隐藏文件和文件夹 ，单击显示隐藏文件和文件夹 。
- If you can find no problem with the logs on the WSUS client, see the next section. 如果你能找到没有问题的日志上的WSUS客户端，请参阅下一节。
Manipulate registry settings on the SUS client computer 操纵注册表设置的SUS客户端计算机
If all else has failed, you can attempt to manually manipulate registry settings to get the client computer to self-update to the WSUS client. 如果所有其他措施已经失败，您可以尝试手动操纵的注册表设置，以获得客户端计算机的自我更新到WSUS的客户端。
To manually manipulate registry settings on the SUS client computer 手动操纵的注册表设置的SUS客户端计算机
- Click Start , and then click Run. 单击开始 ，然后单击运行。
- In the Open box, type regedit and then click OK . 在打开框中，键入regedit ，然后单击确定 。
- In Registry Editor, navigate to the WindowsUpdate key by expanding the following: 在注册表编辑器，浏览到windowsupdate的关键，扩大如下：
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\ hkey_local_machine \软件\政策\微软\的Windows \
If the WindowsUpdate key does not exist, do the following: 如果windowsupdate的关键不存在，做到以下几点：
- On the menu, click Edit , point to New , and then click Key . 在菜单上，单击编辑 ， 指向新建，然后单击项 。
- Type WindowsUpdate as the name for the new key. 类型windowsupdate作为名称为新的关键。
- Double-click the WUServer setting, type the URL to your WSUS server, and then press ENTER. 双击wuserver设置，输入您的WSUS服务器，然后按Enter键。
If the WUServer setting does not exist, do the following: 如果wuserver设置不存在，做到以下几点：
On the menu, click Edit , point to New , and then click String Value . 在菜单上，单击编辑 ， 指向新建，然后单击字符串值 。
- Type WUServer as the setting name. 类型wuserver作为设定名称。
- Double-click the WUStatusServer setting, type the URL to your WSUS server, and then press ENTER. 双击wustatusserver设置，输入您的WSUS服务器，然后按Enter键。
If the WUStatusServer setting does not exist, do the following: 如果wustatusserver设置不存在，做到以下几点：
On the menu, click Edit , point to New , and then click String Value . 在菜单上，单击编辑 ， 指向新建，然后单击字符串值 。
- Type WUStatusServer as the setting name. 类型wustatusserver作为设定名称。
- Navigate to the following: 浏览到以下内容：
HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate\AU hkey_local_machine \软件\政策\微软\的Windows \ windowsupdate \坳
If the AU key does not exist, do the following: 如果非盟的关键不存在，做到以下几点：
On the menu, click Edit , point to New , and then click Key . 在菜单上，单击编辑 ， 指向新建，然后单击项 。
- Type AU as the name for the new key. 型金作为名称为新的关键。
- Verify that the UseWUServer setting has a value of 1 (0x1).If it does not, modify it by double-clicking the setting and then changing the value. 验证该usewuserver设定值为1 （ 0x1 ） 。如果没有，修改它通过双击设置，然后改变的价值。
If the UseWUServer setting does not exist, do the following: 如果usewuserver设置不存在，做到以下几点：
On the menu, click Edit , point to New , and then click DWORD Value . 在菜单上，单击编辑 ， 指向新建，然后单击DWORD值 。
- Type UseWUServer for the setting name. 类型usewuserver为设定名称。
- Navigate to the following: 浏览到以下内容：
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update hkey_local_machine \软件\微软\的Windows \ currentversion \ windowsupdate \自动更新
- Enable and configure Automatic Updates through Control Panel: 启用并配置自动更新，通过控制面板：
Click Start , click Control Panel , and then double-click Automatic Updates . 单击开始 ，单击控制面板 ，然后双击自动更新 。
- In the Automatic Updates dialog box, specify download and installation options, and then click OK . 在自动更新对话框中，指定下载并安装选项，然后单击确定 。 Make sure that Turn off Automatic Updates is not selected. 确保关闭自动更新是没有选中的。
- Ensure that the AUState setting has a value of 2 (0x2). 确保该austate设置的值为2 （ 0x2 ） 。 If it does not, modify it by double-clicking and changing the value. 如果没有，修改它通过双击和不断变化的价值。
- If the LastWaitTimeout setting exists, delete it. 如果lastwaittimeout设置存在，将它删除。
- If the DetectionStartTime setting exists, delete it. 如果detectionstarttime设置存在，将它删除。
- At the command prompt, type the following, and then press ENTER to stop the Automatic Updates service: 在命令提示符下，键入以下，然后按下ENTER停止自动更新服务：
net stop wuauserv 净停止wuauserv
- At the command prompt, type the following, and then press ENTER to restart the Automatic Updates service: 在命令提示符下，键入以下命令，然后按下ENTER ，以重新启动自动更新服务：
net start wuauserv 净开始wuauserv
- Wait approximately 6 to 10 minutes for the self-update to occur. 等候大约6至10分钟的自我更新的发生。
To force the SUS client computer to check with the WSUS server 迫使SUS的客户端计算机检查与WSUS服务器
- Wait approximately one minute, and then refresh the registry. 等待大约一分钟，然后刷新注册表。 You should now see the following settings and values: 您现在应该可以看到下面的设置和价值观：
DetectionStartTime (REG_SZ) YYYY.MM.DD HH.MM.SS. The DetectionStartTime value is written in local time, but the detection actually occurs 5 minutes after the time noted. detectionstarttime （为REG_SZ ） yyyy.mm.dd hh.mm.ss. DetectionStartTime值是写在本地时间，但检测实际发生5分钟后的时间。
LastWaitTimeout (REG_SZ) YYYY.MM.DD HH.MM.SS. The LastWaitTimeout value is written in GMT or Universal Time, and represents the actual time that detection occurs. lastwaittimeout （为REG_SZ ） yyyy.mm.dd hh.mm.ss.该lastwaittimeout的价值是写在格林威治标准时间或通用时间，代表的实际时间检测发生。
Although these values refer to the time that detection is going to start, the first phase of detection is the process of checking whether a self-update is necessary. 虽然这些价值观是指的时间，检测即将开始，第一阶段的检测是进行检查的过程是否有自我更新是必要的。 Therefore, these values actually refer to when self-update from the SUS client to the WSUS client should occur. 因此，这些价值观，其实是指当自我更新，从SUS的客户端向WSUS的客户端应该发生。
- If the client software has not self-updated after ten minutes, refresh the \Auto Update registry key. 如果客户端软件没有自我更新后10分钟，刷新\自动更新注册表项。 If the LastWaitTimeout value has changed and is now 24 hours later than its previous value, that indicates that Automatic Updates was not able to contact the server URL that you specified in the WUServer value. 如果lastwaittimeout价值已发生变化，现在是24小时内，最晚不迟于前值，这表明自动更新无法联系服务器的URL ，您所指定的，在wuserver价值。
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