Today at TechEd Europe 2009, one of our Windows 7 enterprise customers, Petter Wersland, Lead Architect at Statoil, participated in a panel discussion with Stephen Elop, President of Microsoft’s Business Division as a part of the keynote presentation. We caught up with Petter Wersland just before this appearance to get more information on their Windows 7 deployment.

Rich Reynolds: Tell me about Statoil and your role at the company.

Petter Wersland: Statoil is an international energy company based in Stavanger, Norway. We operate in 40 countries with 30,000 employees with an additional 10,000 consultants. With roughly 40,000 desktops under management, we have a significant IT team.

I’m the lead advisor within the IT infrastructure area covering the Windows ecosystem and storage solutions. I’ve been at the company since 1991, covering several positions in IT and Windows infrastructure.

We’re moving from Windows XP to Windows 7 and are looking forward to using the new functionality introduced in Windows 7. We’re preparing a rollout that includes a hardware replacement of most of the PCs in the entire company.

Rich Reynolds: How are you driving productivity in the organization? What results are you seeing with Windows 7?

Petter Wersland: We’re expecting productivity gains with Windows 7 and Unified Communication. The efficiencies we expect include enhancing the end users’ ability to collaborate across the organization and across borders. With Windows 7 we’re seeing three really great benefits: enhanced IT security, faster file access for traveling users within the company, and improved remote connectivity from Internet. For security, we’re implementing the Standard User security level and BitLocker for drive encryption. Because of these features, we’ll be able to eliminate the encryption software we currently use and expect to save $330,000 based on our current number of portable computers.

For our increasingly mobile workforce, we’re taking advantage of DirectAccess. With DirectAccess the users will have a seamless access to corporate services whether the users are connected to the corporate network or connected to Internet. We can therefore eliminate VPN for most users. Also the client management tool we use, System Center Configuration Manager, can maintain the PCs with updates and security patching while they are outside the corporate network.

We’re also hearing from employees that Windows 7 just makes their PCs snappier and more responsive– especially for laptop users. Employees who are already on Windows 7 are telling us that it is easier to move between meetings and start and stop laptops.

Rich Reynolds: What advice would you give to IT Pros?

Petter Wersland: I recommend IT professionals educate themselves on the enterprise functionality in Windows 7, Windows Server 2008 R2 and other Microsoft products. Features like DirectAccess, BranchCache, App Locker and other security features are important tools for implementation of Windows and can really benefit your organization.

Rich Reynolds: How do you approach getting approval on new projects? Any lessons learned?

Petter Wersland: In these economic times it is hard to get approval and it takes time for a significant project like this. We have noticed financial restrictions on new projects and in some cases projects have been postponed, but we’re balancing that with investments for the future of our IT infrastructure. For example, the PC replacements we are planning company-wide were originally scheduled for this year, but now we have postponed them to next year. When moving to a new version of the Operating System, you’ll need to plan time for application testing. We have about 1000 applications we support on the Windows Client and all of them needed to go through a formal testing process.

Last month, Gavriella Schuster discussed the features you will see in the Microsoft Desktop Optimization Pack (MDOP) 2009 R2 and today I’m pleased to announce its availability! Over on the MDOP Team blog, Ran Oelgiesser provided details about what you can expect with the latest release and today he shares some of the customer and partner feedback, so below I’ll just touch on the highlights.

If you’re not using MDOP, we recommend you take another look because it can provide immediate savings with little IT investment, especially when integrated into your Windows 7 plans. For example:

• By using Application Virtualization, you can optimize your Windows 7 deployment by reducing PC provisioning time, simplifying application delivery and update, and increasing productivity with user roaming
• You can enhance your Windows 7 manageability by addressing common system/application failures (with DEM), repairing unbootable PCs (with DaRT), and controlling Group Policy change (with AGPM).

If you are an MDOP customer, you can now download MDOP 2009 R2 through Microsoft Volume Licensing Site (MVLS).  If you want to evaluate MDOP 2009 R2, the MDOP software is available at MSDN and TechNet (in accordance with your MSDN or TechNet agreements, except for AIS).

Beyond MDOP 2009 R2, the MDOP roadmap includes:

1. Microsoft Enterprise Desktop Virtualization (MED-V) V 1.0 SP1 – This updated tool will support Windows 7 and enable enterprise deployment of virtual Windows XP environments to support incompatible applications. A Beta version of MED-V 1.0 SP1 will be available by the end of 2009 and final release is scheduled for the first quarter of calendar year 2010.
2. Asset Inventory Service (AIS) 2.0 – AIS 2.0 can track your existing assets to improve Windows 7 deployment planning and will have a series of enhancements that customers have requested: Enhanced hardware inventory, new Silverlight-based user interface, scale to 100,000 PCs, improved volume license reconciliation and ability to track virtual applications. The AIS 2.0 beta is now available (registration closes by October 24th) and the final release will be available in H2 CY2010.

Encouraging feedback

Already MDOP has been licensed for over 21 million desktops worldwide and more customers are looking forward to MDOP 2009 R2 and Windows 7! Below are a few quotes from some of our top customers who are seeing real and immediate value with MDOP:

BMW completed a proof of concept of application delivery with Application Virtualization. “We expect cost savings on desktop support once we start deploying App-V with Windows 7,” said Mr. Bernhard Huber, Head of IT Workplace Systems at BMW. “We are also considering AGPM [Advanced Group Policy Management] and MED-V [Enterprise Desktop Virtualization] at a later stage of Windows 7 deployment.”

Heinz Koehler, VP of Infrastructure for E.O.N., Power and Gas Company with 85,000 desktops that are being upgraded to Windows 7, talks about MDOP: “We also expect to use App-V to help reduce the packaging and testing costs of applications and use MED-V to help resolve any application compatibility issues.”

“…MDOP, specifically App-V, has been a hidden gem our customers have found to help them quickly deploy, and then easily manage and maintain their applications in an efficient manner.  In an economy when they are being asked to do more with less, the timing couldn’t have been better for MDOP 2009 R2 to help our clients meet their IT initiatives…,” said Rand Morimoto, President of Convergent Computing.

In addition, Answers Research recently surveyed 1000 IT pros across five countries (commissioned by Microsoft) and we found out that:

• 66% of MDOP customers deployed three or more of the MDOP products
• 52% of them deployed MDOP across more than half of their PCs
• 94% of MDOP customers said they would recommend MDOP to a colleague
• When comparing MDOP and non-MDOP customers, customer satisfaction with Software Assurance increases by 25%

To sum up, MDOP 2009 R2 is available today and it’s there to help you save money and reduce complexity, especially with your Windows 7 deployment. We look forward to hearing your thoughts on this new release!

As we’ve been saying for a while, we continue hearing feedback from our customers that they are excited to test and deploy Windows 7. Baker Tilly, an accountancy firm in the UK, has taken this to the next level and has already completed deploying Windows 7 across their infrastructure. I chatted with Simon Harding-Rolls, Director of IT at Baker Tilly, to get more information on their Windows 7 deployment.

Rich Reynolds: What operating system was Baker Tilly using before their Windows 7 deployment?

Simon Harding-Rolls: Windows XP. This formed the basis of what we called "Standard Build 4" which was deployed to all desktops and laptops used throughout the firm. 

We have a policy to standardise and commoditise the provision of IT as much as possible hence the imaginatively named "Standard Build."

Rich Reynolds: Why did Baker Tilly choose to deploy Windows 7?

Simon Harding-Rolls: We needed to change, feeling that there was little more business benefit we could squeeze out of XP. After evaluating the beta versions of Windows 7 we found it to be robust, compatible with the vast majority of our applications and delivering greater performance. This was the platform we needed for (an also imaginatively named) "Standard Build 5."

Rich Reynolds: How many seats of Windows 7 did you deploy?

Simon Harding-Rolls: We have deployed to 2,318 seats over some 30 sites.

Rich Reynolds: When did you complete your deployment?

Simon Harding-Rolls: Deployment was organised by site with the last being "hit" on 17th July.

Rich Reynolds: What version of Windows 7 are you running? Assuming you’re using Windows 7 RC, when will you upgrade to the final version of Windows 7?

Simon Harding-Rolls: We have based our "Standard Build 5" on the Enterprise Edition of Windows 7 and deployed using build number 7201. This contains a number of improvements on the standard RC and was released just in time for us to deploy - but only just! A little midnight oil was required to assimilate it into our build and complete our regression testing. We plan to deploy the final version of Windows 7 during November at the same time we are rolling out Windows Server 2008 R2.

Rich Reynolds: How long did it take you to deploy Windows 7?

Simon Harding-Rolls: We deployed the system to the first site on 22nd June, so the whole task took exactly four weeks.  All the work was done outside of normal office hours so as to minimise the disruption to our users. About three hours of evening effort was required for a site of about 100 users.

Rich Reynolds: I believe Baker Tilly has a strong partnership with Dell; how did this partnership enhance your Windows 7 deployment experience? 

Simon Harding-Rolls: Our relationship with Dell was absolutely crucial in that it gave us access to the technical resources and knowledge we needed to ensure the project's success.

Rich Reynolds: What steps did you take before deploying Windows 7? Any application compatibility testing? Did you have an IT Solutions provider help outline your deployment process?

Simon Harding-Rolls: Preparation started in February and involved detailed planning, prioritising which benefits we were attempting to realise for our users, developing test builds, deploying these to a selection of users representative of the different disciplines within the firm as well as our own formal testing.  Application testing started early by completing the tests and developing regression test plans under Vista. These were then ported to the release candidate when it became available.  We have a long tradition of "self sufficiency" and therefore did not employ an "IT Solutions Provider.”

Rich Reynolds: Did you use any tools to help deploy Windows 7 across your infrastructure?

Simon Harding-Rolls: CA's Unicenter, which we have used for many years.

Rich Reynolds: Did you encounter any issues with your Windows 7 deployment? How did you overcome them?

Simon Harding-Rolls: We didn't hit any significant issues during the deployment itself. This was almost entirely down to the amount of testing we had performed prior to pressing the "green button.” Prior to the deployment there were, as you would expect, a number of issues particularly with the early builds of Windows 7: functionality not behaving quite as expected and some application compatibility issues. The former were overcome with assistance from Dell and Microsoft and the latter issues have mostly been resolved in more recent builds of Windows 7. Where this has not proved possible in the time allowed, we have deployed Terminal Server based solutions as a temporary measure to cover a couple of apps whilst the suppliers are making their software fully compatible.

Rich Reynolds: What benefits are you expecting from Windows 7? Cost savings? Energy efficiencies?

Simon Harding-Rolls: While there will be cost and energy savings, these are not our prime drivers. Windows 7 delivers greater performance and flexibility to our users. That means they can do more, wherever and whenever is most appropriate to meet the needs of our clients.

Rich Reynolds: Have you seen any benefits from your Windows 7 deployment already?

Simon Harding-Rolls: Thus far we have received over 300 emails from users. Over 70% have mentioned improved performance. That's without any prompting!

Rich Reynolds: Are there specific features you expect may save your company money?

Simon Harding-Rolls: We will be deploying DirectAccess, BitLocker and BranchCache later this year. Again, rather than pure cost saving, we will be looking to maximise the performance and flexibility of the system for our users enabling them to be more responsive to our clients' needs.

Rich Reynolds: What is your favourite Windows 7 feature?

Simon Harding-Rolls: As a partner: more productive members of staff. As Director of IT: a system that is manageable. As a user: I just love the uncluttered task bar!

Rich Reynolds: Are you using Windows Server 2008 or planning to migrate to Windows Server 2008 R2?

Simon Harding-Rolls: We are currently using both 2008 and 2008 R2 for specific production tasks. We plan to standardise our estate on R2 with the migration projects currently in development / testing with deployment planned for November.

Rich Reynolds: Are you using Internet Explorer 8?

Simon Harding-Rolls: Yes - and the users love it, both for its speed and tabbed browsing.

Rich Reynolds: What advice would you give to another corporation looking to move to Windows 7?

Simon Harding-Rolls: I'd love to say "go for it,” but every corporation's needs will be different as will their resources. For us, having seen the results of our initial evaluation, the decision was a no-brainer. In our case, programme and project risk was identified as coming from the scale of the enterprise and NOT from the fact that we were deploying new or "bleeding edge" technology.  If you do "go for it,” at the risk of stating the obvious: plan, develop, test, test again and DON’T take steps that are too big – it’s just like climbing Everest really!

Rich Reynolds: Thanks for your time, Simon!

To the other Windows 7 early adopters out there: leave a comment and let us know how you’re deployment is going. We love hearing from you and would be happy to share your story.

Today at HITEC (Hospitality Industry Technology Exposition and Conference) in Anaheim, CA, Sheraton Hotel & Resorts announced their plans to roll-out Windows 7 across their “Link@Sheraton” locations. I was able to chat with Mark McBeth who is the Vice President of IT for Starwood Hotels & Resorts (the parent company for Sheraton) to get some more details and insight into their plans:

Brandon LeBlanc: So tell me about the Link@Sheraton and your Windows 7 plans.

Mark McBeth: The Link@Sheraton is a social area in the lobbies of some of our Sheraton hotels that includes computers and technology resources for our guests. We’re working closely with Microsoft and will have Windows 7 available on the Link@Sheraton machines in select Sheraton locations later this summer – that’s before Windows 7 is even publicly available. What’s great about this arrangement is that our customers will be able to experience Windows 7, get a feel for some of the new features, and experiment with some of the applications we’ve developed in cooperation with Microsoft specifically for Link@Sheraton – all while being connected with the latest technologies. 

Brandon LeBlanc: How is this deployment impacting your IT Department on the back-end?

Mark McBeth: It’s allowing us to develop our knowledge base on Windows 7. We support 480 hotels across North America and the deployment at the Link@Sheraton locations is serving as our testing grounds for a broader deployment across our national infrastructure.  So it’s serving two purposes: customer satisfaction for our hotel guests, and hands-on experience with the OS for our IT Pros.

Brandon LeBlanc: What’s the general feedback you’ve received from your IT Pros on Windows 7 thus far?

Mark McBeth: From an IT perspective, we’ve received positive feedback on the performance and stability. For us, those are the very first things we look for in an OS for Sheraton. Stemming from the encouraging results we saw with our initial tests running Windows 7 on the Link@Sheraton machines, we expanded our current deployment to some of our production machines. We have about 40-50 machines at this point and once the general release comes later this fall, we plan to make Windows 7 our standard OS and begin to refresh our entire business operations environment. 

Brandon LeBlanc: What’s the best thing about the Link@Sheraton and Windows 7?

Mark McBeth: It's a competitive differentiator -- we're using the latest technology to help our customers get their work done or bring them closer to their families when they're traveling. The Link allows them to do this in the lobby area instead of in some far away corner like in many other hotels.  Plus, Windows 7 just works the way you want.  It makes the user experience simpler, faster, easier and more fun - some of the computers in our lobbies will even have touch screen capabilities available for our customers to try.

Brandon LeBlanc: Thanks for chatting with me, Mark – I look forward to hearing more about Sheraton’s deployment down the line.

Mark McBeth: Thanks, Brandon.

For more information on Windows 7 being deployed across select Link@Sheraton sites, check out the PressPass feature here.

After some positive feedback from our customers about last month’s customer interview with City of Miami, we wanted to provide IT Pros with another dose of real-world, Windows Vista customer insight. Additionally, recognizing the interest in Windows 7 over the past few months, we know IT professionals are wondering whether to upgrade to Windows Vista today or wait for Windows 7. I could give you a whole bunch of reasons for investing in Windows Vista today (security, data protection, etc.), but I thought you’d like to hear from an IT professional like you who has made the move to Windows Vista and is glad he did.

I talked with Mike Calabrese, Senior IT Architect - Global Desktop Services of PPG Industries, one of the world’s leading coatings and specialty materials companies, about what keeps him up at night, and how Windows Vista helps address some of his biggest challenges. Here’s an overview of our conversation:

The Windows Blog: Hi, Mike – thanks for chatting with me. What are the biggest challenges in managing your IT environment?

Mike Calabrese: We are like any other business. We keep a close eye on our key resources: time, money and people. As an internal IT department, my biggest challenge is to be able to provide continuous value to PPG’s large and diverse set of end-users. My focus is global desktop services, so PPG employees are my customers and my work directly impacts their day-to-day productivity and ability to collaborate. I have to find the right balance between delivering the flexibility that my customers need, while doing it in a way that is secure and properly supported … and doing it all in a cost-effective way.

The Windows Blog: Finding a cost-effective way to manage all that sounds like it could be a challenge – how are you controlling it?

Mike Calabrese: Right now, we are in the process of upgrading 26,000 desktops and laptops to Windows Vista. As a global company, servicing 25 different languages in more than 60 countries, one key benefit we’ve seen upfront is the ability to create and deploy one global desktop image, rather than creating a separate built-from-scratch, localized image for each supported language or country. This alone is a huge cost and resource saver.

The Windows Blog: Are there any other benefits you’re seeing from Windows Vista?

Mike Calabrese: Management is another area where Windows Vista adds value. The vast number of group policies provides the ability to customize desktop configurations globally with just a few clicks. One example of this is the configuration of wireless profiles that define our access points globally. Any PPG Vista user can connect to our highly secured access points effortlessly.

And I would say that security is the other key reason why we moved to Windows Vista. From an end-user perspective, security is not the most exciting feature, but it is one of those critical issues for IT. We were looking at third-party products to provide additional security, but after a thorough evaluation, we’ve decided to deploy BitLocker on every machine to take advantage of this added layer of security protection available with Windows Vista, without enduring the additional cost or complexity a third-party security product would introduce into our environment.

The Windows Blog: With features that may not be immediately visible to the end-user, did you find it difficult to get your employees on board? How did you sell the value to your colleagues?

Mike Calabrese: Like you, I’ve heard and read all the criticisms of Windows Vista. In my experience, Windows Vista delivers amazing value and addresses the things I care about the most – reducing costs, empowering our users to be productive, and improving manageability and security. Microsoft has been a good partner throughout our deployment process and we expect to continue to see the business benefits with our move to Windows Vista.

The great news for PPG is that its investment in Windows Vista is paying off now and they will have a much easier upgrade path to Windows 7 when they make the decision to deploy. I’ll be sure to keep you updated as I continue to talk with Windows customers – it’s their experiences and opinions that truly tell the stories of our products.