With Windows 7 now available worldwide, I wanted to share some resources available to help IT Pros become more proficient with Windows 7 and consumers more savvy about new support resources for Windows 7.

Microsoft Learning has developed a wide range of training and resources for IT Pros that address the benefits and key technical aspects of Windows 7. With these resources, IT Pros can prepare for deployments and become Windows 7 experts within in their organization. These resources include:

• The Windows 7 Learning site with information, tools and resources to help people get up and running on Windows 7, such as Learning Snacks, Learning Plans, certifications currently available on Windows 7, and resources for classroom and online training. 
• The Career Campaign site that provides guidance, career paths, special offers and certifications for common IT job roles. Through Learning Plans and special offers, IT pros can train to get certified on Windows Server, Windows client technologies, Microsoft Exchange Server and Microsoft SQL Server. Individuals can chart their course from their current skill level to their desired job role and skill level, from beginner through experts, with clear guidance on classes, upgrades and newest releases, along with special offers that will help individuals meet their career goals.
• Special offers from Microsoft make it easier for individuals who are getting started in their careers, changing job roles or advancing within their organizations get the training they need.  This includes limited-time offers and discounts on training and certification, making it easier to embark on a career course, such as: discounts of up to 25% on certification exams, Career Packages that include classroom training, a Certification exam and a copy of Windows 7 Ultimate (available through select Certified Partners for Learning Solutions) and discounts on e-Learning collections for self-paced study.
• Springboard Series on TechNet is a GREAT place for IT Pros to Discover & Explore, Pilot & Deploy and Manage Windows 7. Be sure to keep your eyes on the Springboard Series Blog too.

Since many IT Pros serve double-duty as the IT expert for their friends and family, there are support tools available in and around Windows 7 that make it easier for them to help consumers address their issues. Detailed on Microsoft’s PressPass site, these resources provide end-to-end Windows 7 support that includes built-in self-healing and support tools, easy-to-use automated and scripted solutions and customer support through new social media forums, including:

• Windows Update:  Automatically updates software to help prevent problems.
• Windows Action Center: includes more than 20 automated troubleshooters that fix more than 150 common problems.
• Scripted diagnostics and solutions: through Fix IT solve common software problems with the click of a button.
• Online Support: through Microsoft Answers provides peer to peer help, guidance from customer support experts and Microsoft Most Valuable Professionals (MVPs).
• In the moment help:  through tweets to the @MicrosoftHelps Twitter account.
• Easier, more intuitive online resources such as the Windows Help and “How To” center and the solution centers available on support.microsoft.com .

For more information about the value of training and certification, and to keep up with new Windows 7 training resources, visit Born to Learn; and for more information about the consumer support resources available in Windows 7, please visit support.microsoft.com.

Special thanks to the folks at Microsoft Learning and Microsoft Customer Service and Support (CSS) for reaching out to me and compiling these awesome resources to share with you today.

Hello again! It’s Mark Relph from the Windows Ecosystem Team here at Microsoft.  There is a lot of excitement for the launch of Windows 7 and we know many of you are looking for information as you think about upgrading. To help you, we are announcing the availability of two great tools today – the Windows 7 Upgrade Advisor and the Windows 7 Compatibility Center.

Both these tools are available at www.windows.com/compatibility- your place to go for any Windows 7 compatibility questions you might have. Not only will you find links to the Windows 7 Upgrade Advisor and Windows 7 Compatibility Center, you’ll also get compatibility help from experts in the Microsoft Answers Forums and the Windows Help & How-to team.

Now let me tell you a little bit more about what we are releasing today…

The Windows 7 Upgrade Advisor scans your PC to see if it’s ready for Windows 7. It checks to see if your PC meets the system requirements, lets you know if your processor is capable of running 64-bit versions of Windows 7 and gives guidance on your upgrade options. It also tells you about any known compatibility issues with the most commonly installed software programs and devices connected to your PC. If an issue can be resolved, it suggests next steps for you to take before installing Windows 7.

The Windows 7 Compatibility Center helps you easily check the compatibility of thousands of devices and software programs for 32-bit or 64-bit versions of Windows 7. Usually, you won’t need to do anything to ensure compatibility. If you do, the site goes beyond just telling you what will or will not work. It also provides links to drivers and software updates to help get your PC running with the latest software.

These tools draw on an expansive database of product information that is the result of the work I described in my post on our progress with statements of support for Windows 7 for an ever expanding universe of products all around the world. We have thousands of products listed and will continue to add thousands more over the coming months. As a result, the Windows 7 Compatibility Center and Windows 7 Upgrade Advisor will be regularly updated with more products. If you don’t see a product listed on the site, please suggest an addition! If you are a hardware or software partner, be sure to tell us about your products using the Partner Submission page.

Windows 7 has been built for compatibility and we hope these tools help you as you prepare to upgrade. See you on October 22^nd for the launch of Windows 7!

Gartner Symposium/ITxpo 2009, the industry's largest and most important annual gathering of CIOs and their senior IT leaders is taking place this week in Orlando, Florida.

During this year’s event, which will focus on how business technology can help customers return to growth by balancing cost optimization and risk mitigation, Microsoft will be helping customers to understand how they can realize the benefits of Windows 7 through the following activities and sessions:

Windows 7 Early Adopter Customer Panel: Tuesday, October 20th, 2009   12:30PM - 1:30PM ET (Moderated by Michael A. Silver - Gartner)

A panel of Windows 7 early adopters will discuss Windows 7 planning, deployment tips and rollout plans. During the panel, attendees will share their experience on planning for a successful deployment and the immediate results they received deploying Windows 7. Featured Gartner Research VP & Distinguished Analyst Michael Silver will facilitate the panel discussion. Please visit Gartner.com for a replay of this webcast on October 22nd.

Windows 7 Unplugged-- Tips From Microsoft's CIO Office: Tuesday, October 20th, 2009 2:00Pm - 2:20PM ET (Rick Merrifield - Microsoft)

In this interactive session, the Chief Architect in Microsoft’s IT department will share insider tips on how to plan, pilot and rollout Windows 7. Learn how your organization can benefit from applying the Windows Optimized Desktop to increase end user productivity, enhance security and reduce costs by automating IT management.

Windows Optimized Desktop-- Windows 7 and Microsoft Desktop Optimization Pack: Wednesday, October 21st  3:30PM -4:30pm ET (Gavriella Schuster - Microsoft)

The Windows Optimized Desktop is designed to help with today’s imminent IT challenges while ensuring your future success. Come learn how Microsoft Windows 7 and the Microsoft Desktop Optimization Pack 2009 R2 together provide better user productivity, stronger data protection, security and PC management and automation improvements that can help you  save costs and improve IT efficiency.

Mastermind Keynote with Stephen Elop, President, Microsoft Business Division Thursday,  October 22nd 11:00am - 11:45am (Moderated by Neil MacDonald and Brian Gammage - Gartner)

Gartner analysts Neil MacDonald and Brian Gammage will moderate an interview with Stephen on a variety of topics top of mind for Symposium attendees. As president of the Microsoft Business Division, Stephen oversees the Information Worker, Microsoft Business Solutions and Unified Communications Groups here at Microsoft and is a member of the company's senior leadership team that sets overall strategy and direction for the company.

Windows 7 Hand On Labs— Monday, October 19th - Thursday,  October 22nd Various times (Various presenters)

30 minute, proctor led, interactive sessions where attendees can experience the following features of Windows 7: Windows 7 UI features, Internet Explorer 8 & Web Slices, Problem Steps Recorder, Med-V (using Internet Explorer to launch a Med-V web site), and using BitLocker which will include a 1GB key drive to activate BitLocker as a giveaway, with pre-loaded content including the current product guide and the Microsoft Optimized Desktop datasheet.

Today I am pleased to announce some new technologies to help developers and IT professionals make the transition to Windows 7.

For developers, we are announcing the public beta for the Platform Update for Windows Vista. The Platform Update for Windows Vista is a set of runtime libraries that makes it easy for developers to target both Windows 7 and Windows Vista. The Platform Update for Windows Vista includes:

• Windows Ribbon and Animation Manager Library: contains the Windows Ribbon API, a command framework that enables developers to quickly and easily create rich ribbon experiences in their applications, and the Windows Animation Manager API, an animation framework for managing the scheduling and execution of user interface element animations.
• Windows Graphics, Imaging, and XPS Library: components for developers to leverage the latest advancements in modern graphics technologies for gaming, multimedia, imaging and printing applications.   It includes updates to DirectX to support hardware acceleration for 2D, 3D and text based scenarios; DirectCompute for hardware accelerated parallel computing scenarios; and XPS Library for document printing scenarios.
• Windows Automation API: allows accessibility tools and test automations to access Windows user interface in a consistent way across operating system versions.
• Windows Portable Devices Platform: supplies the infrastructure to standardize data transfers between an application and a portable device, such as a mobile phone, digital camera, or portable media player.

Please note that the Windows Automation API will also be made available as a separate download for PCs running Windows XP.

The Platform Update for Windows Vista will be available to all Windows Vista customers through Windows Update, so developers leveraging these libraries in their applications can feel confident knowing it is broadly deployed. Third-party applications that require the Platform Update for Windows Vista can have Windows Update detect whether or not it is installed; if not, Windows Update will download and install it silently in the background. The ability for PCs to download this update can be managed by IT professionals Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and other third-party desktop management tools. To participate in the public beta for the Platform Update for Windows Vista, click here.

For IT Professionals, we are also announcing the upcoming release of the Remote Desktop Connection 7.0 (RDC7) client for Windows XP and Windows Vista. RDC7 will allow users who connect to machines running Windows 7 and Windows Server 2008 R2 from Windows XP or Windows Vista to take advantage of features such as Windows Media Player redirection and true multi-monitor support.  For more information on RDC7, see this blog post on the Remote Desktop Services Team Blog.

The release candidate for the Windows Management Framework is also available. This is a collection of tools to help IT Professionals manage a mixed environment of Windows 7, Windows Vista, and Windows XP PCs and includes:

• Windows PowerShell 2.0
• Windows Remote Management 2.0
• Background Intelligent Transfer Service (BITS 4.0)

For specific details or to download the release candidate, click here.

We believe these tools and collection of libraries will be extremely useful to IT Professionals and Developers transitioning their organizations and applications to Windows 7. We expect to have the final versions of the RDC7 client, the Windows Management Framework, and the Platform Update available sometime in Q4 2009.

Dell is jumping in to help business (commercial) customers get ready for Windows 7 by offering Windows 7 drivers for their commercial desktop and laptop PCs. They are posting their Windows 7 drivers here (see Drivers and Downloads on left-hand navigation).

By offering drivers for their commercial desktop and laptop PCs, Dell is helping business customers with Dell PCs in their environments prepare for Windows 7 deployments.

For more information, see this blog post on Dell’s Inside Enterprise IT Blog.

It may be the 100th Anniversary of the Boy Scouts of America, but this future Eagle Scout has picked a  project on the cutting edge.  16 year-old David Browning is already a tech volunteer at his former elementary school, Bellevue Eastside Christian School, and is taking it to the next level by helping the school deploy the Windows 7 RC. Pulling guidance from online resources, his High School’s IT Director, and from his dad (a Microsoft employee), David constructed five different imaging scenarios for the school’s small IT program deployment.  The school was running Windows XP on machines that were 5-7 years old, and got a set of new PCs this summer.  Instead of moving to Windows Vista, and then to Windows 7 later in the year, David thought his Eagle Scout project provided the perfect opportunity to help move them to Windows 7 early so teachers wouldn’t have to train for two operating systems in one year.

After learning the ropes of Group Policy and IT imaging for the past month (primarily through reading on the weekends), David helped deploy donated hardware and software across 67 new computers this week. The school will run on the Windows 7 RC until upgrading to final code this winter. I’m totally impressed by his eagerness and dedication!