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Windows 7 Problem Step Recorder

OK I found this while poking around and must say this is a helpdesk and developer savior. How many times have you been on the phone with someone while trying to troubleshoot a problem and you just can’t tell what they are doing wrong? While there are some remote tools that can help and you can try Remote Assistance I found this new tool in Windows 7 called the Problem Step Recorder. In a nutshell it records the steps and takes screenshots as the user interacts with the OS (don't worry it won't record passwords).

Start –> Run –> PSR.exe

Click Start Record and begin reproducing the steps that cause the issue. When done you can click Stop Record and the output will be saved into an annotated MHT file and zipped up ready to email. The user can click Pause Record to pause (obviously) or click Add Comment to insert comments into the recording that will get noted in the MHT.

You can see a sample MHT here!

I can see so many uses for this little tool from troubleshooting to taking screenshots for future TLA articles :)

For more information be sure to check out the Windows 7 resource page on Technet.com